How to: Put Back a Customer Order

There are two ways for a Customer Order to end up in a Put Back state:

• The user presses the Put Back button in the collect process.
• The time limit set for customer collection expires.
  The time limit of expiration is controlled in the Customer Order setup in BackOffice. This process is controlled through the Retail Message module. When an order is picked, a Retail Message with a future date reference is created to be shown when the time limit for the order is reached. If the order is collected before the time limit, this future Retail Message is marked as processed and it never becomes active for the users.

To start the Put Back process for an order

1. Click the Put Backfilter button in the bottom menu in the Customer Order List on the POS.
2. Select an order, and press the Put Back button on the right side to open the order in the Put Back panel.
3. When all items have been put back to their place in the store, the staff selects the item lines and presses the Confirm button.
4. The order is now fully processed and only visible in BackOffice as a posted Customer Order.